Task: Human Resource Practices Research human resource practices in the hospitality and tourism. Perform an online or offline search, and choose a hospitality or tourism business that deals with diverse customers that you can contact. Email or call and speak to someone from the human resources department (preferably the HR manager or a senior HR person) and a manager who interacts with customers. Conduct the interviews over the phone or place a request to come in and conduct a brief (15- to 20-minute) interview with each of them. During the interview, ask questions about the background of the company, the human resource policies that they have, and the challenges that the company faces when they have employees and customers from different cultural backgrounds. Also inquire about motivational techniques that work for the company with team members from diverse backgrounds. Evaluate the responses and summarize your findings.
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