Key Assignment Final Draft
This final draft represents Part 1 and Part 2 of the Key Assignment. You should treat it as a finished document in terms of grammar, formatting, references, all necessary sections, and complete content. There is also a Part 3 to this week’s assignment related to implementing the training of new staff with the completed Training Manual.
Part 1 Tasks (from Week 4)
In this assignment, you will develop a training manual that will be utilized for training new employees (certified medical administrative assistants [CMAAs]) who join the clinic.
Physicians are hiring more CMAAs to help manage the increasing complexities of patient care and practice management, while also helping to implement cost-effectiveness and efficiency. Your responsibilities as a CMAA can be tailored to the needs of the practice. You will manage front-office functions, manage patient flow, and handle a wide range of tasks that have been discussed in the past few weeks. As a CMAA, you may convey clinical information on behalf of the physician and follow clinical protocol when speaking with patients, but you cannot exercise independent medical judgments. You will also help to optimize patient flow, enabling the physician to see more patients with efficiency, all while following your State’s scope of practice and working under the supervision of a licensed physician.
Note: Content from Weeks 1–4 IPs and DBs can be wholly or partially used as necessary to address the specific Key Assignment tasks shown below. You should take into account any instructor feedback from those IPs and DBs.
The project deliverables are as follows:
Part 2 Tasks (Week 5)
In this assignment, you will add a final section, “Risk Management”, to your training manual that will be utilized for training new employees (CMAAs) who join the clinic.
As a CMAA in a clinic, you are responsible for ensuring that job performance is in compliance with regulatory agency guidelines. There are many areas of compliance that a CMAA must be familiar with: financial risk, local and state regulations, Occupational Safety and Health Administration (OSHA), transmission and release of information, HIPAA guidelines, patient care procedures, and prevention of medical errors. For this part of the assignment, you will add the following topics to your training manual:
Part 3 Task (Week 5)
As the manager of the healthcare facility and supervisor for the office staff, you must plan for the implementation of staff training using the Training Manual.
Note: you should include a minimum of 3 references in your training manual.
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