Aligning the company planning statements and SMART goals with the customer service plan (see the customer service plan Learning Activity) ensures that the business has a viable, aligned and consistent plan for customer service. The customer sees the company in a consistent manner and is better able to align their own values with the company culture as a result. Use what you have learned in the Learning Activity as well as the Reading this week to analyze a company’s mission, vision and values statement and goals.
Customer Service Planning
All company planning should ideally align with the company’s mission statement (the company purpose statement), the vision statement (the ideal and ultimate goal in the long term, usually 5-10 years), and values statements (the core beliefs at a company that should guide employee behavior). Establishing these statements is the first step in many successful companies’ initial strategic planning. As part of the planning process the company creates a company strategic plan which in turn has different department or functional area plans. One of these plans is the customer service plan. This plan outlines what the company strives to accomplish on a yearly basis (although goals can be divided by quarter and by month), and how they plan to attain the goals.
In this Discussion, you will review a company’s mission, vision and values statements, as if you were at the beginning stages of creating the customer service plan, and see if and where the company statements align with their customers and the customer service interface.
Step 1: Read the company mission, vision, and values statements for The Porcupine Health Club:
Our Mission: To provide a diverse membership with access to a wide variety of exercise equipment, health-oriented classes, and opportunities to help enhance the quality of their lives. We motivate and inspire our members and their families to adopt healthier habits for their long term benefit.
Our Vision: To inspire all of our members and families to be happier, and lead longer and healthier lives.
§ We value diversity.
§ We motivate our members and their families to adopt healthy habits through our interactions and our behavior.
§ We inspire healthy changes for everyone.
Step 2: View the video of The Porcupine Health Club.
Reference: Gibson, P. (06/2011). The World of Customer Service, 3e, 3rd Edition. [VitalSource Bookshelf Online]. Retrieved from http://kaplan.vitalsource.com/#/books/9781133708476/
Need by 2300hrs EST 08 Oct 2015 in at leas 400 words
101papers.com is always working towards customer satisfaction. Our professional academic writers always aim at producing comprehensive papers that possess quality and originality at pocket-friendly prices. Students are assured that all their private information is safe with us.
101papers.com provides a system where students can request for money-back in case they cancel the order or in the rare instances of dissatisfaction. The refund policy adheres to the company’s term and conditions on money-back.Read more
While providing the best professional essay writing services, we guarantee all our students of plagiarism-free papers. All papers produced by our professional academic writers are checked against all web resources and previously completed papers to avoid plagiarism.Read more
In our urge to provide the best professional essay writing services, we guarantee students of free revision policy. The free revision policy is a courtesy service where students can request for unlimited for their completed papers. We always aim at achieving 100% customer satisfaction rates. The free revision policy is one among many of our major advantages.Read more
At 101papers.com, every student is entitled to total security. Our professional academic writers are always committed to protecting all private information of our customers. We do not share any personal information with third parties. Additionally, we provide safe systems for all online transactions.Read more
Working with us is the greatest step towards achieving all your academic goals. We always deliver the best professional essay writing services as promised. We, therefore, expect all students to work cooperatively with us, as we work towards achieving our goal, your satisfaction. This way, all services will be delivered accurately and on time.Read more