This course has two Required Assignments. In these Required Assignments you will analyze a given scenario and make recommendations.
For this assignment, you will assess the training needs for the situation in the scenario and develop a proposal to address the needs.
You have recently been appointed as the training manager for the southeastern division of a major supermarket chain in the U.S. Your territory includes fifteen retail stores and your responsibility involves working directly with store managers and other stakeholders to develop training solutions to meet the specific needs of the employees in the various stores. This includes, but is not limited to, performing needs assessments, determining appropriate instructional design and training delivery methods, and implementing and evaluating training initiatives.
Three of the stores in your territory have missed their sales goals for the last two quarters. All three stores have received low customer-satisfaction scores and are experiencing increased employee turnover rates. The high employee turnover has resulted in the store managers hiring many new and relatively inexperienced sales associates, which further contributes to the problem.
The senior management team of this major supermarket chain believes that training and development may help alleviate these problems. You have been asked to assess the training needs and develop a proposal to address the situation in the three stores.
Using scholarly resources and what you have learned, write an 8- to 10-page training proposal including the following:
Cite all sources using APA format.
This RA is worth 200 points and will be graded according to the following rubric.
Grading CriteriaProficientMaximum PointsUse simple heuristics to identify the specific indicators and problems experienced by the three stores that can be resolved through training. Make sure that you are specific in your answer.Indicators identified are specific, appropriate to consider for training, and pulled directly from the scenario. Any assumptions are accurate and supported by evidence from the scenario.40Design a needs assessment plan and identify three specific training initiatives you would recommend for these employees. Make sure to include in your proposal the expected outcomes for the three training initiatives.Needs assessment includes an explanation and justification of specific areas of concentration for the training. The three training initiatives recommended are appropriate for the organization, employees, and needs identified; all initiatives are specific. Expected outcomes for these initiatives are specific, measureable, appropriate, realistic, and timely.60Select one of the specific training initiatives you identified and develop a budget of the estimated costs to implement this initiative. Remember to be specific and use scholarly resources to justify your expenses.Budget is clear and easy to read and understand. Costs needed are specific, realistic, and appropriate to the training initiative. All costs clearly support the desired outcomes for the initiative; if unclear, explanation is provided.60Write in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources (i.e., APA); and display accurate spelling, grammar, and punctuation.Wrote in a clear, concise, and organized manner; demonstrated ethical scholarship in accurate representation and attribution of sources; and displayed accurate spelling, grammar, and punctuation40Total:200
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