In Service Training

You’re the lead medical assistant at a busy internal medicine office. The office manager informs you she has received numerous patient complaints. Patients are confused with the medical education they’re receiving from the medical assistants, which is leading to extreme frustration. The office manager informs you that a majority of the complaints are coming from patients who speak English as a second language. You decide to conduct an in-service for medical assistants to address this issue.  PROCEDURE  Develop a handout for the in-service training. The handout should include tips on how to overcome language barriers when providing patient education. Use the template found at the end of this document to create your in-service handout. The template requires you to provide the following information:  n Header n Introduction n Five main topics on effective communication techniques for patients with language barriers  n An explanation of why each communication technique is beneficial and an example on how each technique will improve patient and staff communication  n Closing statement Complete the template according to the outlined instructions in each section  WRITING GUIDELINES  1. Type your submission, double-spaced, in a standard print font, size 12. Use a stan- dard document format with 1-inch margins. (Do not use any fancy or cursive fonts.)  2. Include the following information at the top of your paper: a. Name and complete mailing address b. Student number c. Course title and number (ALH 210 Clinical Procedures Theory) d. Graded project number (427692)  3. Read the assignment carefully and address the topic suggested.  4. Be specific. Limit your submission to the topic suggested.  5. Proofread your work carefully. Check for correct spelling, grammar, punctuation, and capitalization.        TEMPLATE  Insert In-Service Title  Presenter: Today’s Date  [Insert Introduction]  n Insert Main Topic [Insert brief explanation and example for above topic.]  n Insert Main Topic [Insert brief explanation and example for above topic.]  n Insert Main Topic [Insert brief explanation and example for above topic.]  n Insert Main Topic [Insert brief explanation and example for above topic.]  n Insert Main Topic [Insert brief explanation and example for above topic.]  [Insert Closing Statement]

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