Health care system: measuring performance standard

Health Care System: Measuring Performance Standard due 21 Dec. 2013

Topic: QI Plan Part 1a Consumerism

Write a 700- to 1,050-word paper in which you answer the following questions:

• What is the difference between performance measurement and quality improvement processes?

• What types of care or service does your chosen organization focus on? What is its mission? What QI goals does the organization have in place?

• What is the role of consumers—patient, family, and friends—in your organization’s QI process? What external quality indicators are available to consumers regarding that organization? Describe at least three indicators in detail. How do consumers use these indicators as part of the QI process?

• For your organization, how is or can stakeholder—patient, managers, administrators, clinician, health insurers, regulatory agencies, and so forth—feedback be used in the QI process? If you do not know how it is used, indicate how it can be used.

Cite at least three sources to support your information.

Format your paper consistent with APA guidelines.

Click the Assignment Files tab to submit your assignment.


NOTE: These are the books we are using. Please Use Peer Reviewed References. Time Romans 12

Dlugacz, Y. D. (2006). Measuring health care: Using data for operational, financial, and clinical improvement. San Francisco, CA: Jossey-Bass.

Ransom, E. R., Joshi, M. S., Nash, D. B., & Ransom, S. B. (Eds.). (2008). The healthcare quality book: Vision, strategy, and tools. (2nd ed.). Chicago, IL: Health Administration Press.




Use this Grading Criteria for Guideline in writing the paper.


QI Plan Part I – Consumerism



60 Percent

Points Available


Points Earned


Additional Comments:

· Decided on an appropriate organization for which to develop an organizational QI plan

· Identified type of care the organization provides

· Identified organization’s mission and QI goals

· Examined role of the consumers in the organization’s QI

· Explained the difference between performance measurement and quality improvement processes

· Examined three external indicators and how customers use the indicators as part of the QI process

· Explained how stakeholder feedback is used in the QI process


Organization / Development

20 Percent

Points Available


Points Earned


Additional Comments:

· The paper is700 to 1,050 wordsin length

· The introduction provides sufficient background on the topic and previews major points

· The conclusion is logical, flows, and reviews the major points

· At least three sources are cited to support the information



20 Percent

Points Available


Points Earned


Additional Comments:

· The paper, including the title page, reference page, tables, or appendixes, is consistent with APA guidelines for format as directed by the instructor.

· The paper is laid out with effective use of headings, font styles, and white space.

· Rules of grammar, usage, and punctuation are followed; spelling is correct.


Total Available

Total Earned





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